Cell Therapy Patient Operations - Associate Director, Territory Operations Managemen

The Associate Director – Territory Operations Management (AD-TOM) are responsible for expanding AZ cell therapy territory and developing new therapeutic areas in the cell therapy oncology. This role demands developing in-depth knowledge of cell therapy treatment center operations and  maintaining a strong focus on delivering patient-centered solutions. To be successful in this role, a proven working cell therapy background is required in operationalizing cell therapy service lines.
The AD – TOMwill provide operational and clinical information on operationalizing AZ trials and commercial products to physicians and other healthcare providers. The AD – TOMwill lead the cell therapy activation activities for AZ’s trials and commercial sites and monitoring activities focused on providing operational, quality, and clinical oversight post activation.

The AD-TOM will be a remote and regional based role reporting to a Regional Operations Director (ROD)

• Develop and maintain relationships with key stakeholders from the Sites assigned to their territory.

• Responsible for establishing the service line to support AZ’s clinical and commercial ambitions (MD, PA, RN, MLT, CQA, etc.)

• Lead and serve as the Site’s primary cell therapy operations readiness point of contact for the AZ multidisciplinary teams.  Collaborate with Supply Chain, aligning AZ logistics, processes, and operations with the site and needs.

• Provide knowledge and expertise around AZ’s products and processes to all customer stakeholders.

• Responsible for the operational and quality oversight, patient/cell product modeling, and field quality support of Sitesin the assigned regions

• Provide exemplary customer service while building business relations with clinical and operational leaders at the Sites.

• Lead operational meetings with the physician leadership from multiple disciplines to establishpatient models to support AZ’s trials and commercial products

• Lead cross-functional meetings with the nursing, laboratory, pharmacists, quality, and operational champions to develop the product and patient workflows for AZ’s trials and future commercial products

• Maintain a high level of collaboration and communication with AZ’s cross-functional partners in Cell Therapy AZ Hub, Clin Ops, SMM, Supply Chain, Manufacturing, Quality, Medical, Commercial, and others to ensure appropriate management of customer healthcare centers and clinical care related to AZ’s cell therapy portfolio.

• Operational and Clinical Oversight of the raw material collection, final product receipt, storage and distribution, infusion, and the chain of identity (COI) and chain of custody (COC).

• Lead the Siteactivation process using risk-based tools for certification, training, and monitoring.

• Develop and execute training of Site HCPs related to the product needs. Ensure access to COI/COC is provided to trained individuals in collaboration with the AZ Cell Therapy Hub.

• Oversee the Chain of Identity and Chain of Custody at the Site.
  • Lead the training distribution to the assigned region.
  • Oversee Sitelogistics and manage changes for the regional accounts in collaboration with the AZ Cell Therapy Hub.
  • Respond to every detour from the established SOPs  and commit to responding with the utmost experience and collegiality.
  • Support and/or own quality records (Deviations, CAPA, Change control, etc.) in collaboration with the AZ Cell Therapy Hub and QA.
  • Must adhere to AstraZeneca’s core values, policies, procedures, and business ethics.
  • Perform miscellaneous duties as assigned.